EVERY JOURNEY STARTS WITH A SPARK
We help organisations operationalise customer-centricity with journey management
DISCOVER THE POTENTIAL
2 days
Dive into journey management with our Discovery sprint, where we walk your team through its essentials and explore the ROI and overall impact it could have for your organisation. This is designed to help you to understand its potential and create a business case for internal discussion.
Our services
START WITH ONE JOURNEY
4 weeks
In our 4-week journey sprint, we focus on one customer journey forming a joint cross-organisational JourneyOps team. We map the customer journey, identify opportunities, define a long-term vision, and create solution concepts for validation. This demonstrates your organisation the power of customer-centricity and journey management.
SCALE TO JOURNEY MGT.
3-4 months
Over 3-4 months, we lay the groundwork for your journey management operation. It covers mapping of strategic journeys, defining logical journey hierarchy, creating an operational model (JourneyOps) that fits to your way of working. This foundation sets your organisation on the definitive path to customer-centricity, embedding the principles of journey management into your operations for lasting success.
HOW WE WORK
We integrate with your cross-organisational core team, ensuring that by the end of the program, your team is fully equipped with the necessary knowledge and know-how to continue. We bring expertise in journey management and customer experience innovation, while your team contributes years of experience from your industry and an in-depth understanding of your organisation's inner workings. Together, we set you on a path to customer-centricity.
JourneyOps Community
JourneyOps, an initiative of Spark Design, commits to helping people and organisations succeed in customer-centricity by harnessing the transformative journey management. We organise events, workshops and interview industry leaders to give you a place to learn about journey management and to belong to a community of likeminded experts. Visit www.journey-ops.com to join a community or attend one of our upcoming events.
JourneyOps Stockholm
29th of May
JourneyOps Stockholm is a gathering for in-house experts dedicated to advancing customer-centricity within their organisations. With a focus on the transformative power of customer journey management, this event aims to bridge the gap between strategy and successful implementation.
